Effective Date: 2-24-26
NextScale Media LLC ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, submit a form, book an appointment, or communicate with us (including by SMS/text message).
1. Information We Collect We may collect the following categories of information:
Name Email address
Phone number (including mobile number)
Address and/or location (if provided)
Appointment/booking details
Details you submit through forms (project info, questions, notes, etc.)
B. Information Collected Automatically
When you visit our site, we may automatically collect:
Device information (browser type, device type, operating system)
Usage data (pages viewed, time spent, clicks)
IP address and general location (city/state)
Referring website/source
C. Cookies and Tracking Technologies
We may use cookies, pixels, and similar technologies (e.g., analytics tools and advertising pixels) to:
Understand how visitors use our site Improve performance and user experience
Measure marketing and advertising results
Retarget ads and track conversions (where applicable)
You can control cookie settings through your browser.
2. How We Use Your Information
We may use your information to:
Respond to inquiries and provide customer support
Schedule appointments and send appointment confirmations/reminders
Follow up on estimates/quotes or service requests
Send promotional/marketing offers (only if you opt in)
Improve our website, services, and communications
Prevent fraud, abuse, or security issues
Comply with legal obligations
3. SMS/Text Messaging Opt-In Details
If you opt in to receive SMS/text messages from NextScale Media LLC, we may send messages related to your inquiry and services, including:
Appointment confirmations and reminders
Estimate/quote follow-ups Promotional/marketing offers (if you opt in)
How You Opt In
You may opt in via:
A website form checkbox, and/or
A booking form checkbox
Consent to receive SMS messages is not a condition of purchase.
Message Frequency
Message frequency is expected to be up to once per day, depending on your interaction with our services.
Opting Out and Help
Opt out: Reply STOP to unsubscribe at any time.
Help: Reply HELP for help, or contact us at [email protected] or 704-248-1139.
Message and Data Rates
Message and data rates may apply depending on your carrier and plan.
4. How We Share Information
We may share information in the following limited situations:
Service Providers: We may share information with vendors who help operate our business (e.g., CRM, scheduling, hosting, analytics, messaging providers) solely to perform services on our behalf.
Legal/Compliance: If required by law, court order, or to protect rights, safety, and security. Business Transfers: If we are involved in a merger, acquisition, or asset sale, information may be transferred as part of that transaction.
5. Mobile Information Sharing Statement
No mobile information (including phone numbers) will be shared with third parties or affiliates for marketing or promotional purposes.
We may share information with service providers who assist us in operating our business (such as CRM, communications, scheduling, and messaging providers) solely to provide services on our behalf.
6. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. However, no system can be guaranteed 100% secure.
7. Data Retention
We keep information only as long as needed for business purposes, legal compliance, dispute resolution, and enforcing agreements.
Depending on your location, you may have the right to:
Request access to your personal information
Request correction or deletion
Opt out of marketing communications
Withdraw SMS consent by replying STOP
To make a request, contact us using the information below.
9. Children's Privacy Our services are intended for adults. We do not knowingly collect information from anyone under 18.
10. Changes to This Policy We may update this Privacy Policy from time to time. Updates will be posted on this page with a new effective date.
11. Contact Us
If you have questions about this Privacy Policy, contact us:
NextScale Media LLC
11300 Lawyers Rd #2018, Mint Hill, NC 28227
704-248-1139